113 Geneva Road, New Bern, NC 28562-7044
Phone: (919-417-7165)


My professional experience spans 26 years in supporting all levels of the z/OS operating system environment with the last 10 years of my career concentrating in level 2 technical support for Http Server, WebSphere Application Server, and WebSphere MQ. I retire from IBM in March 2018.

Strengths include:

  • Setup of WebSphere Servers in the development and test environments
  • Excellent client relationship management
  • Dedication to providing the best technical support for my customers
  • Ability to communicate effectively with all levels of management and the technical community


Software Engineer, IBM Corporation, Durham, NC                                                             July 2003 – March 2018
  • Provide Level 2 technical support for WebSphere (WebSphere Application Server and WebSphere MQ) and HTTP server on z/OS.
  • Analyze and troubleshoot issues related to WebSphere Application Server, WebSphere MQ, WebSphere MQ FTE, and HTTP server on z/OS.
  • Assist level 3 in problem resolution and the creation of APARS and PTFs.
  • Create documentation on setup, troubleshooting, and best practice scenarios for z/OS.
  • Promote teamwork through knowledge sharing and readiness to perform multiple roles when necessary to support the team goals.
Consultant, Alliance Professionals & Consultants, Raleigh NC                               October 2000 – January 2002
  • Provided technical support at IBM Corporation for WebSphere and HTTP server on z/OS.
  • Troubleshoot software code for Java, J2EE, and WebSphere applications.
  • Diagnosed Application Server and HTTP Server installation issues.
  • Assisted level 3 in problem resolution and the creation of APARS and PTFs.
System Programmer, Wake County Public School System, Raleigh NC                  August 1999 – October 2000
  • Provided enterprise-wide technological direction and support for z/OS TCP/IP and VTAM to one of the largest school systems in the country.
  • Supported all VTAM applications, and maintained email system [TAO from Fischer International].
  • Maintained, installed, configured, and performed tests on IBM HTTP Server and Lotus Web Mail on z/OS.
  • Installed new products for testing and evaluation using SMP/E or IBM utilities.
  • Ported UNIX applications to OS/390 OMVS [Perl, Rexx, gzip, TAOINET].
  • Upgraded OS/390 to current levels.
  • Performed quality assurance tests on the new operating systems and applied any PTF(s) as needed.
  • Created Technical Support Web page on OS/390.
  • Configured OSA-II adapters.
  • Enhanced organization and efficiency by developing and establishing new policies and procedures.
  • Supported VPS, TAO, TAOINET, SNMP applications and SMTP applications.
  • Supported z/OS (MVS) operating systems.
  • Cisco Project – converted NCP connections to Cisco TN3270.
  • IBM TCP/IP Project – uninstalled Sterling TCPaccess to reduce cost of maintaining two TCP/IP stacks on the mainframe.
  • Palm Pilot Project – performed testing and wrote documentation for Palm connectivity to GUI TAO interface.
  • Printer Project – fine tuned solutions for attaching printers to network for Oracle applications and MVS mainframe application [JES2].
  • Oracle Project – installed and maintained test system for z/OS connectivity to Oracle servers on Unix platform VTAM, SMP/E, z/OS Troubleshooting, Network Troubleshooting, Education.
System Specialist/Programmer Analyst, Prudential Insurance, Roseland NJ                      May 1995 – June 1999
  • Provided enterprise-wide technological support for OS/390 by: installing and troubleshooting new and existing products, assisting business partners with technical direction, and establishing new policies and procedures.
  • Converted SNA processes to TCP/IP process, BDT, TSO XMIT, NVDM, Open Connect System Web Services, and Connect Direct.
  • Supported data warehousing project by coordinating and setting up MVS applications.
  • Maintained the TCP/IP parameters for ESCON channels attach to SP2.
  • Explored business opportunities for Prudential by collaborating with business areas to find new ways to utilize TCP/IP.
  • Installed Connect Direct for Unix on AIX and Sun servers, configured SNA services on UNIX, and set up an environment for TCP/IP and SNA connectivity.
  • Verified Y2K compliance of supported products.
  • Monitored TCP/IP network for Prudential’s Business Partners.
  • Maintained I/O gens for 11 footprints with a total of 17 images.
  • Provided technical support for IBM hardware and IBM OS/390 software.
  • Converted hardware from bus/tag to ESCON in two data centers.
  • Converted Prudential’s IOCDS datasets to Hardware Configuration Definition (HCD) statements and streamlined the process for future growth.
  • Assisted in the closing of two data centers and centralizing the systems.
  • Received the Prudential Rock Solid Award for customer support.
Operations Analyst, Comdisco Disaster Recovery Services, Inc., North Bergen NJ       August 1988 – May 1995
  • Supported IBM mainframes and peripherals for the preparation of disaster recovery tests.
  • Troubleshoot MVS and VM operating systems, NCP gens and in-house LAN/WAN.
  • Worked closely with business partners to insure successful disaster recovery tests.
  • Supported 13 actual disasters.
Computer Operator, Engelhard Corporation, Iselin NJ                                            August 1986 – August 1988
  • Monitored MVS and VM systems after business hours.
  • Ran nightly, weekly and monthly backups.
  • Maintained tape library.
  • Printed and distributed corporate forms.
  • Assisted in the migration of the data center to a new location.


Pearson, the world’s leading learning company, Acclaim
Web Master Skills Course – Fairleigh Dickinson University, Madison, New Jersey


BS Economics – Salem State College, Salem, MA


U.S. Coast Guard and U.S. Coast Guard Reserve                                          September 1975 – September 1986
  • Marksmanship Medals and Ribbons
  • Meritorious Service Medal


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